Are you someone who
absolutely adores coffee?
Are you someone who absolutely adores coffee?
Then we have good news for you!
We're looking for passionate individuals to be a part of the ever-growing ZUS family.
The more the merrier; be ready to #GetZUSsed!
BUILD YOUR FUTURE WITH ZUS
The Admin department supports leaders and departments to ensure efficient task handling, using expertise in problem-solving, project/office management and prioritization. They act as the organization’s backbone, providing essential assistance and expertise to guarantee seamless operation and successful team performance.
The Business Development department is responsible for driving organizational growth by identifying new opportunities and building strategies for new outlets and countries. They research market trends, identify customers, negotiate deals, and ensure smooth outlet openings, while building strong relationships with potential clients.
The Design & Build department is responsible for ensuring that all projects meet industry standards, from design to construction. They ensure that every detail is carefully considered and implemented to achieve the desired outcome.
The Finance department ensures the financial health and sustainability of the organization through planning, budgeting, forecasting, risk management, and identifying growth opportunities. They work cross-functionally to provide support for strategic decision-making, making it a fast-paced environment.
The Internal Audit department ensures the organization operates efficiently, effectively, and in compliance with laws and regulations. They provide independent assessments and recommendations to identify areas for improvement, reduce risks, and enhance overall performance.
The HR department ensures a strong and engaged workforce that contributes to organizational success. They recruit and retain top talent, provide training and development opportunities, and foster a positive work environment to achieve strategic goals and maintain a competitive edge in the market.
The Learning & Development (Academy) department constantly improves the knowledge, skills, and abilities of employees through training programs and development initiatives. They provide opportunities for employees to thrive and achieve their full potential.
The Growth & Marketing department identifies and satisfies customer needs through effective marketing strategies. They manage the organization’s reputation, build and maintain relationships with customers, and analyze market trends and consumer behavior to stay ahead of the competition.
The Customer Happiness department ensures customer satisfaction and builds positive relationships by providing exceptional service. They enhance the organization’s reputation, increase customer loyalty, and drive growth and profitability.
The Operations department ensures efficient and effective physical retail outlet operations, providing positive customer experiences and driving sales growth. They manage all aspects of the retail operation, maintain the organization’s reputation, increase customer loyalty, and drive profitability.
The Brand & Product Development department drives innovation and growth by creating new, competitive products. Through research, idea generation, prototyping, testing and refinement, we ensure that products meet customer needs and market trends. Our ultimate goal is to launch successful products and maintain a strong position in the market.
As the Project Management Office, we oversee the entire project life cycle, from initiation to closure. We lead project teams, foster collaboration and teamwork, and implement best practices and methodologies. Our goal is to ensure that the organization runs efficiently and effectively by providing training and support.
We ensure that our products or services meet established quality standards and customer expectations. Our department is responsible for implementing effective quality control measures to maintain the organization’s reputation and increase customer satisfaction. Our focus is also on halal management to ensure that our products meet halal requirements.
The Supply Chain department optimizes the organization’s supply chain for efficiency, quality, and cost-effectiveness. Policies and procedures are developed and implemented to ensure optimization in all stages, from sourcing and procurement to production, transportation, and distribution.
As a tech-enabled company, we implement new technologies to improve the organization’s mobile application, website, and operations. By staying ahead of emerging technologies, we maintain the organization’s competitiveness and increase efficiency.
ZUS Coffee
Retail Career Journey
Testimonial from ZURISTA
“Working here is honestly really fun to the point where I’m excited to go to work everyday! I have really learnt and grown a lot not only in my barista skills, but management knowledge as well. I can also say that I have made long lasting friendships here at ZUS. We learn a lot from each other.”
“I really like working at ZUS Coffee because they have given me many great opportunities to enhance my skills and I am happy when working with my incredible team. They have taught me a lot and given me advice on how to become the best. Even though this is my first job as a barista and I have no experience working for other coffee shops, I believe that ZUS works hard at improving their systems and bettering the equipment used by baristas for our convenience.”
“All the laughter, side jokes, smiles on their faces mean a lot to me.☺️” [on teamwork]
“The environment is very positive in comparison with the other coffee shops that I’ve been to.🤗”
“I can handle my stress and right now I’m an outlet supervisor trainee! I’m very happy for myself and appreciate this company very much.☺️”
“I started our as a mere barista and currently, I’m supervising for the Plaza Pandan Malim outlet. That’s what I like about ZUS, they provide a path for anyone to grow and excel in their career. And for that, I am thankful to ZUS for the opportunity. 😁“
“I have learnt a lot. From knowing how to conduct my team and knowing the outlet inside out, to managing my time properly. And the most important thing is communication. Tell when you think somebody is doing something wrong so that they can learn and also say something if you do not understand instead of doing it yourself, because everybody is here to learn. Communication is the best solution for all problems.💪”
“To me, there are always going to be times where we are super busy and struggle coping with the many orders, but I believe that as long as you enjoy your work, it will always be fun especially with a great team behind me.”