Terms & Conditions
Last modified: *01st January 2023
Welcome ZUSsies! There is no ZUS without U.
Information: You also confirm that all the information provided by you are true and accurate. You agree to provide the Company with proof of identity when requested, accurate, current and complete information as required for the Service and shall be responsible to update your information in a timely manner to keep it accurate, current and complete at all times during the term of this Agreement. You further agree that the Company may rely on your information as accurate, current and complete. If your information is untrue, inaccurate, not current or incomplete in any respect, then the Company has the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice.
Functionality Requirements: Some functionality of the Application including the Service, may require the transmission of your information including but not limited to your name and password, address, e-mail address, financial information (such as credit card numbers), the International Mobile Equipment Identity number accessed in your device, phone-book information, information related to your membership Aaccount or GPS location (collectively, “User Information”). When you use such functionality of the Application, you consent to the transmission of the User Information to the Company, its agents and/or service providers and authorizes the Company, its agents and/or service providers to record, process, and store such User Information as necessary for the Application’s functionality. You are solely responsible for maintenance of the confidentiality and security of any User Information transmitted from or stored on your Ddevice for purposes of the Application, the provision of the Service and for all transactions and other activities undertaken by you registered in your name, whether authorized or unauthorized.
Personal Use: Your use of the Service is for your own sole and personal use. You undertake not to authorize others to use your identity for the Service. When using the Service, you agree to comply with all applicable laws.
Authorised Access: You may only access the Service using authorized means and you are responsible to check and ensure that you have downloaded the correct Software and/or Application for your device. The Company is not liable if you do not have a compatible device or if you have downloaded the wrong version of the Software and/or the Application to your device. The Company reserves the right not to permit you to use the Service should you use the Software and/or the Application with an incompatible or unauthorized device or for purposes other than which the Software and/or the Application is intended to be used.
Licence Conditions: You agree that you shall not: (a) license, sublicense, sell, resell, transfer, assign, distribute or otherwise commercially exploit or make available to any third party the Application and/or the Software in any way; (b) modify or make derivative works based on the Application and/or the Software; (c) create internet “links” to the Application or “frame” or “mirror” the Software on any other server or wireless or internet-based device; (d) reverse engineer or access the Software in order to (i) build a competitive product or service, (ii) build a product using similar ideas, features, functions or graphics of the Application and/or the Software, or (iii) copy any ideas, features, functions or graphics of the Application and/or the Software; (e) launch an automated program or script, including, but not limited to, web spiders, web crawlers, web robots, web ants, web indexers, bots, viruses or worms, or any program which may make multiple server requests per second, or unduly burdens or hinders the operation and/or performance of the Application and/or the Software; (f) use any robot, spider, site search/retrieval application, or other manual or automatic device or process to retrieve, index, “data mine”, or in any way reproduce or circumvent the navigational structure or presentation of the Service or its contents; (g) post, distribute or reproduce in any way any copyrighted material, trademarks, or other proprietary information without obtaining the prior consent of the owner of such proprietary rights; (h) operate the Application and/or the Software on jailbroken or rooted mobile devices; or (i) remove any copyright, trademark or other proprietary rights notices contained in the Service.
Intellectual Property Ownership: (a) The Company and its affiliates, shall own all right, title and interest, including all related intellectual property rights and its respective components, processes and design in its entirety, in and to the Software and/or the Application and by extension, the Service and any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. (b) This Agreement is not a sale agreement and do not convey to you any rights of ownership in or related to the Service, the Software and/or the Application, or any intellectual property rights owned by the Company and/or its licensors. (c) The Company’s name, logo, trademarks, the Service, the Software and/or the Application and names of the goods and services of the Company, any other depiction or representation associated with the Service, the Software and/or the Application are trademarks of the Company and/or its affiliates, and no right or license is granted to use them.
ZUS Balance: You may pre-pay (pay in advance) for your purchases of our food, beverages and services wherein your pre-payment credits are stored in the Application (“ZUS Balance”) subject always that no payment is in violation of the provisions of this Agreement.
Applicable Fees and Charges: The Company does not charge any fees for the ZUS Balance.
Loading: Your ZUS Balance is only available in Ringgit Malaysia currency and for the purchases from the Company within Malaysia. A minimum amount of RM10 can be loaded into the ZUS Balance. A maximum amount of RM1,000 is permitted on the ZUS Balance at any given time and the amount that can be reloaded into the ZUS Balance ranges from RM10 to RM200. These maximum and minimum amounts may be changed at any time by notifying you at the point of sale or in the Application where such charges do not constitute a variation of this Agreement.
Payments: Loading of ZUS Balance and payments for the Service may be made directly in the Application via the addition of electronic bank transfers, credit card or debit card, or any other e-Wallet providers, receipt of ZUS Gift Card or via such other method of making payment as is available in the Application (collectively, “Payment Method”).
Verification: You agree that the Company may verify and authorize the transferor’s transferring details when you first register your Payment Method with us and when you use the Service. You also agree that you will cooperate in relation to any financial crime screening that is required and to assist the Company in complying with any prevailing laws or regulations in place.
Overseas credit card: If you use a credit card that is processed overseas, then you will be liable for any additional charges in relation thereto.
Fraudulent activity or stolen e-money: You agree to immediately notify the Company by email at email@example.com of any fraudulent activity or theft of funds in the ZUS Balance of which you become aware. The Company has the right to forfeit your ZUS Balance where it reasonably believes that the transaction may be fraudulent, illegal or involves any criminal activity.
Payment Method’s Charges: When you make or receive a payment, you are liable to the Company for the full amount of the payment sent to you plus any fees if the payment is later invalidated for any reason including but not limited to claims, chargebacks, or if there is a reversal of the payment. You agree to allow the Company to determine (or in the case where a credit card is used as the Payment Method, to work with your credit card issuer) to determine the appropriate party to incur the burden of such claims, chargebacks or reversals and where applicable to recover any amounts due to the Company by debiting your ZUS Balance.
Single Account: You agree that only one (1) ZUS Balance account can be registered to a single individual, and that a mobile telephone number may only be associated with only one (1) ZUS Balance account.
Withdrawal / Refund: You may withdraw or obtain a refund of your ZUS Balance by contacting our Customer Happiness Team by email at firstname.lastname@example.org and subject to the terms of this Agreement.
No interest: ZUS Balance is a pre-payment only for the Company’s goods and services. Therefore, ZUS Balance is not a credit line, overdraft facility or deposit account and the monetary value associated with ZUS Balance does not earn interest, dividends or any other earnings nor is there any Statutory protection relating to it. The value associated with ZUS Balance is not insured or guaranteed by any person or entity.
Unauthorised Use: You must immediately notify the Company of any unauthorized transactions associated with the Service and the Application including the ZUS Balance or any other breach of security. You are responsible for all losses, reversals, fees, claims, penalties or chargebacks, incurred by you or the Company, another user, or a third party caused by or arising out of your breach of this Agreement, damage to or loss of your mobile device, the authorized use of your account by a third party and/or your use of the Service and where such are borne by the Company, another user, or a third party you agree to reimburse the same for any and all such liability.
Credit Card Disputes: You shall be responsible to resolve any disputes with your credit card company and the legal entities of the Payment Method on your own.
Error: The Company reserves the right to correct your ZUS Balance if the Company believes that a technical, clerical, billing or accounting error has occurred. If you have any questions regarding the transaction history or any correction, or if you dispute any transaction or correction that has been assessed against your ZUS Balance, please contact our Customer Happiness Team by email at email@example.com and the Company will conduct an investigation, communicate the results and correct any proven error as soon as the investigation is completed.
Anti-Money Laundering: You may be required to provide to the Company such data to allow the Company to establish and verify your identity both at the time of subscribing and using the Application and on ongoing basis, in order to facilitate compliance by the Company with the provisions of Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (“AMLA”).
Anti-Money Laundering: You agree that the Company and its affiliates may use such data provided for the purposes of establishing your identity and implementing an ongoing monitoring program to ensure the adherence of the Company and the user to the provisions of AMLA, and complying with any anti-money laundering or counter terrorism financing laws applicable to it or its affiliates, together with sharing such data internally with its affiliates and with third-party outsourcees, as well as in relation to transfers and reporting of such data and your transactions to Bank Negara Malaysia, and such other regulators and law enforcement agencies as the Company may deem appropriate.
No Warranties: THE COMPANY IS PROVIDING THE SOFTWARE, THE APPLICATION AND THE SERVICE (INCLUDING THE ZUS BALANCE) TO YOU ON AN "AS IS" BASIS AND YOUR USE THEREOF IS AT YOUR OWN RISK. TO THE FULLEST EXTENT PERMITTED BY APPLICABLE LAWS, THE COMPANY DISCLAIMS ALL WARRANTIES AND CONDITIONS, WHETHER EXPRESS OR IMPLIED, INCLUDING ANY WARRANTIES OR CONDITIONS THAT THE SOFTWARE, THE APPLICATION AND THE SERVICE (INCLUDING THE ZUS BALANCE) IS MERCHANTABLE, OF SATISFACTORY QUALITY, TIMELY, RELIABLE, SECURE, ACCURATE, FIT FOR A PARTICULAR PURPOSE OR NEED, NON-INFRINGING OR FREE OF DEFECTS OR ERRORS OR FREE FROM VIRUSES OR OTHER HARMFUL COMPONENTS OR ABLE TO OPERATE ON AN UNINTERRUPTED BASIS, OR THAT YOUR USE THEREOF IS IN COMPLIANCE WITH ALL APPLICABLE LAWS OR YOUR INFORMATION TRANSMITTED IN CONNECTION WITH THE APPLCATION (INCLUDING AS PART OF ZUS BALANCE) WILL BE SUCCESSFULLY, ACCURATELY OR SECURELY TRANSMITTED WHERE ALL OF THE AFORESAID WARRANTIES AND CONDITIONS ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT ALLOWED UNDER MALAYSIAN LAW. THE COMPANY ALSO DOES NOT REPRESENT OR WARRANT THAT THE SERVICE AND/OR THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR ANY STORED DATA WILL BE ACCURATE OR RELIABLE OR THE QUALITY OF ANY PRODUCTS, SERVICES, INFORMATION OR REWARDS PURCHASED OR OBTAINED BY YOU THROUGH THE APPLICATION WILL MEET YOUR REQUIREMENTS OR EXPECTATIONS OR THAT ERRORS OR DEFECTS IN THE APPLICATION AND/OR THE SOFTWARE ARE ABSENT OR WILL BE CORRECTED.
Telecommunication Failure: The Service, the Application and/or the Software may be subject to limitations, delays and other problems inherent in the use the internet and electronic communications including the device used by you being faulty, not connected, out of range of mobile signals or functioning incorrectly. The Company is not responsible for any delays, delivery failures, damages or losses resulting from such problems.
No Liability: To the fullest extent permitted by law, the Company shall not be liable for any claim, loss, damage, data loss, costs or expenses incurred (whether direct or consequential), suffered or sustained by you arising from or in connection with you use of the Service, the Application and/or the Software. The Company will also not be liable to you for:- (a) any loss of income, business, goodwill, or profits arising out of this Agreement; (b) any unauthorized access to or alteration of ZUS Balance; (c) the consequences of any delay or mistake relating to the use of ZUS Balance caused by any circumstances beyond the Company’s control; (d) any loss or damage which was not caused by the Company’s breach of this Agreement or breach of legal duty of care; (e) any loss or damage which was not a reasonably foreseeable result of either the Company’s breach of this Agreement or breach of legal duty of care. Loss or damage is "reasonably foreseeable" if, at the time the Company and you entered into this Agreement, such loss was contemplated by the Company and you; or (f) any loss or damage suffered by you as a result of you failing to take reasonable precautions against such loss or damage and/or breaching this Agreement.
Notices: The Company may give notice by means of a general notice on the Application or its website or its social media channels or by mobile messaging services or by electronic mail to your email address in the records of the Company, or by written communication sent by registered mail or pre-paid post to your address in the record of the Company. Such notice shall be deemed to have been given immediately when it is through the Company’s website or the Application OR upon the expiration of 48 hours after or after mailing or posting (if sent by registered mail or pre-paid post) or 1 hour after sending (if sent by mobile messaging service email). You may give notice to the Company (such notice shall be deemed given when received by the Company) by letter sent by courier or registered mail to the Company using the contact details as provided in the Application.
Taxes: You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force and in connection with any future taxes that may be introduced at any point of time.
Complains or Enquiries (Customer Happiness Team)