Terms of Use

[Last modified: 28th July 2026]

Welcome ZUSsies! There is no ZUS without U.

Important – Please read these terms carefully. By using the Service (as defined herein), you represent that you have read, understood, accepted and agreed with the Terms and Conditions. You also agree to the representations made by yourself below. If you do not agree to the Terms and Conditions and wish to discontinue using the Service, please do not continue using or accessing the Application (as defined herein) or the Service.

The Terms and Conditions stated herein (collectively, “Terms and Conditions” or “Agreement”) constitute a legally binding agreement between you and Zuspresso (M) Sdn. Bhd. (“Company”).

By using ZUS COFFEE’s mobile application (“Application”) and downloading, installing or using any associated software supplied by the Company (“Software”) to access and use Application (“Service”), you hereby expressly acknowledge and agree to be bound by these Terms and Conditions, including any future amendments and additions to these Terms and Conditions as published from time to time at https://zuscoffee.com/terms-and-condition/. Continued use of the Service following such publication shall constitute your acceptance of the revised Terms and Conditions.

  1. Representations and Warranties: By using the Service, you represent and warrant that you have the full right, authority and capacity to use the Service and to abide by these Terms and Conditions. 

  2. License: The Company, together with its affiliate and licensors, where applicable hereby grant you a revocable, non-exclusive, non-transferable, non-assignable, personal, limited license to use the Application, subject to these Terms and Conditions herein. All rights not expressly granted to you are reserved by the Company and its licensors.
  1. Personal Use and Authorised Access: Your use of the Service is solely for your own personal use. You shall not permit or authorise others to use your identity in connection with the Service. In using the Service, you agree to comply with all applicable laws. You may only access the Service through authorised means and you are responsible for ensuring that you have downloaded the correct Software and/or Application for your device. The Company shall not be liable if your device is incompatible or if you have downloaded the wrong version of the Software and/or the Application. The Company reserves the right to deny access to the Service if you use the Software and/or the Application with an incompatible or unauthorised device, or for the purposes other than those intended.
  1. 4. Information: You confirm that all the information provided by you is true, accurate, current and complete. You agree to (a) provide the Company with proof of identity when requested; (b) furnish accurate, current and complete information as required for the Service; (c) update your information in a timely manner to ensure it remains accurate, current and complete throughout the term of this Agreement. You further agree that the Company may rely on such information as accurate, current and complete. If any information provided by you is untrue, inaccurate, not current or incomplete in any respect, the Company shall have the right but not the obligation to terminate this Agreement and your use of the Service at any time with or without notice.
  1. Functionality Requirements: Certain features of the Application and Service may require transmission of your information, including but not limited to your name and password, address, e-mail address, date of birth, financial information (such as credit card numbers), the International Mobile Equipment Identity number accessed in your device, phone-book information, information related to your membership account or location data (collectively, “User Information”). By using such features, you consent to the Company and its service providers recording, possessing, and storing User Information as necessary for functionality. You are solely responsible for maintenance the confidentiality and security of any User Information transmitted from or stored on your device and for all activities conducted under your account, whether authorised or unauthorised.
  1. Software, Application and Licence Conditions: By using the Service, the Software, and/or the Application, you agree that: (a) You will use them only for lawful purposes and solely for their intended use, namely the purchase of beverages, meals, goods, and services of the Company, for your personal, non‑commercial purposes; (b) You will not use them for any unlawful, fraudulent, deceptive, unauthorised, or harmful purposes, nor in any manner that causes nuisance, inconvenience, reputational harm, or disruption to the Company; (c) You will not license, sublicense, sell, resell, transfer, assign, distribute, commercially exploit, or make available the Application and/or Software to any third party in any manner; (d) You will not modify, create derivative works, frame, mirror, reverse engineer, or otherwise access the Software to build a competitive product or service, copy its ideas, features, functions, or graphics, or develop a similar product; (e) You will not attempt to harm, copy, distribute, or resell the Software, Application, or content without the Company’s prior written consent; (f) You shall not launch or use automated programs or scripts (including web spiders, crawlers, robots, indexers, bots, viruses, or worms) that make excessive server requests or otherwise burden or hinder the operation or performance of the Application and/or Software; (g) You shall not use any manual or automated device, process, or application to retrieve, index, data mine, or otherwise reproduce or circumvent the navigational structure or presentation of the Service or its contents; (h) You shall not post, distribute, or reproduce any copyrighted material, trademarks, or other proprietary information without the prior written consent of the rights owner; (i) You shall not operate the Application and/or Software on jailbroken or rooted mobile devices, nor remove, alter, or obscure any copyright, trademark, or other proprietary rights notices contained in the Service; (j) You are solely responsible for maintaining the confidentiality and security of your login credentials and account information, and for all transactions conducted using them; (k) You shall not employ any means to defraud the Company, including through any event, promotion, or campaign; (l) You shall not use the Service, Software, or Application to: send spam or unsolicited messages; transmit viruses, malware, or harmful code; damage, disable, impair, or overload the Company’s servers, networks, or systems; interfere with or disrupt the integrity or performance of the Service; attempt unauthorised access to the Company’s systems or other users’ accounts; impersonate any person or entity; misrepresent your affiliation; or engage in conduct that may constitute a criminal offense, civil liability, or otherwise damage the Company’s reputation
  1. Restrictions: (a) You assume full responsibility and liability for all loss or damage suffered by yourself, the Company or any third party arising from any breach of these Terms and Conditions or from any unauthorised use of your ZUS Balance or your account, including transactions conducted by you or any person using your login credentials; (b) You shall not use the Software, the Application and/or the Service in violation of any law, statute, ordinance, or regulation, nor encourage, promote, or facilitate illegal activity, including money laundering, terrorism financing, or activities prohibited under AMLA (defined below) or other applicable laws; (c) You shall not post, publish, or transmit any content that depicts or relates to illegal activity (including child exploitation or sexual violence), promotes hate, violence, harm or intolerance, harasses, abuses, stalks, threatens, defames or otherwise infringes or violates the rights of others, or is obscene, infringing, unlawful, tortious, harmful to children, or violative of third-party rights (including publicity, privacy, or proprietary rights); (d) You shall not use the Service to circumvent laws, remove copyright protections, or infringe any intellectual property or any other proprietary right under the laws of Malaysia or other applicable laws; (e) You shall not attempt to gain unauthorised access to tamper with, or undermine the integrity, security, or performance of the Service, ZUS Balance, or related systems; (f) You shall not use the Service or ZUS Balance in any manner that disrupts, degrades, or impairs its operation, or undermines the security or reliability of the platform; and (g) The Company may suspend or terminate your access to the Service and/or ZUS Balance, block transactions, or forfeit your ZUS Balance if you breach this Section or if the Company reasonably believes your activity is fraudulent, illegal, or in violation of this Agreement or applicable law.
  1. Intellectual Property Ownership: (a) The Company and its affiliates, shall retain all right, title and interest, including all related intellectual property rights, in and to the Software and/or the Application, the Service and all components, processes, and designs thereof, together with any suggestions, ideas, enhancement requests, feedback, recommendations or other information provided by you or any other party relating to the Service. (b) This Agreement is not a sale agreement and do not convey to you any ownership rights of in or related to the Service, the Software and/or the Application, or any intellectual property rights of the Company and/or its licensors. (c) The Company’s name, logo, trademarks, the Service, the Software and/or the Application, the names of the goods and services of the Company, any other depiction or representation associated therewith are trademarks of the Company and/or its affiliates. No right or license is granted to you to use any of the foregoing.
  1. Termination: Either the Company or you may terminate this Agreement at any time, with or without notice. This Agreement shall automatically terminate if you breach any of the Terms and Conditions. The Company further reserves the right, in its sole discretion, to (a) terminate any the licenses granted herein; (b) suspend or revoke your ability to access or use the Service; (c) delete and/or remove any of your content or use of the Application, the Software and the Service, where the Company believes such conduct is or may be in violation of this Agreement. The Company’s failure or delay in exercising any of its rights under this Agreement shall not constitute a waiver of such rights.
  1. ZUS Balance: You may pre-pay (pay in advance) for your purchases of the Company’s food, beverages and services with such pre-payment credits stored in the Application (“ZUS Balance”), provided that no payment is made in violation this Agreement. The ZUS Balance is a closed‑loop, limited‑purpose prepaid value feature that may be reloaded and used solely for eligible purchases within the ZUS ecosystem. It is accepted only by ZUS and is not usable at any third‑party merchants. The ZUS Balance does not constitute a bank account, deposit, savings products, general-purpose payment instrument, or transferable electronic wallet. It is personal, non-transferable, non-assignable, non-saleable. The ZUS Balance is non-redeemable for cash, except where required by applicable law or where the Company, in its sole discretion, approves a refund in limited circumstances.
  1. Applicable Fees and Charges: The Company does not charge any fees for the ZUS Balance.
  1. Loading and Availability: Your ZUS Balance is denominated in the local currency applicable to your country of residence and registration. It may be loaded in accordance with the minimum and maximum limits displayed in the Application, which the Company may revise from time to time with notice. For the avoidance of doubt, the maximum permitted balance on the ZUS Balance at any given time is RM500.
  1. Payments: Loading of ZUS Balance and payments for the Service may be made directly in the Application through electronic bank transfers, credit cards, debit cards, e-Wallet providers, receipt of ZUS Gift Cards, or any other method made available in the Application (collectively, “Payment Method”). For clarity, the listed Payment Methods are only means to top‑up or pay for purchases within the Application. They do not mean, and shall not be construed to mean, that the ZUS Balance itself constitutes an e‑Wallet, general‑purpose payment instrument, or any form of regulated financial product. You shall be solely responsible for resolving any disputes with your credit card issuer or other legal entities associated with your chosen Payment Method.
  1. Verification: You agree that the Company may verify and authorise the transferor’s payment details when you first register your Payment Method and whenever you use the Service. You further agree to cooperate with any financial crime screening that may be required and to assist the Company in complying with all applicable laws or regulations.
  1. Overseas credit card: If you use a credit card that is processed overseas, you shall be solely liable for any additional charges, fees, or costs incurred in connection therewith.
  1. Fraudulent Activity, Illegal Transaction, and Unauthorised Use: You agree to immediately notify the Company by email at support@zuscoffee.com of any fraudulent activity, theft of funds, unauthorised transactions, or any other breach of security relating to your ZUS Balance or account. The Company reserves the absolute right to: (a) forfeit your ZUS Balance where it reasonably believes that any transaction may be fraudulent, illegal or involves any criminal activity; (b) refuse or suspend the processing of any transaction where it reasonably believes such transaction may be fraudulent, illegal, involve criminal activity, or constitute a breach of these Terms and Conditions; and (c) terminate or suspend your use of the ZUS Balance entirely, disable the ZUS Balance, or block any associated financial instruments (including credit or debit cards) where it reasonably believes that account activity may be fraudulent, illegal, involve criminal activity, or constitute a breach of these Terms and Conditions. You shall be responsible for all losses, reversals, fees, claims, penalties, or chargebacks incurred by you, the Company, another user, or any third party arising out of your breach of this Agreement, damage to or loss of your mobile device, the authorised use of your account by a third party, and/or your use of the Service. Where such liabilities are borne by the Company, another user, or a third party, you agree to reimburse them in full for any and all such amounts.
  1. Payment Method’s Charges: When you make or receive a payment, you shall be liable to the Company for the full amount of the payment, together with any applicable fees, if the payment is later invalidated for any reason, including but not limited to claims, chargebacks, or reversal. You agree that the Company may determine (or in the case where a credit card is used as the Payment Method, to work with your credit card issuer to determine) the appropriate party to bear the burden of such claims, chargebacks or reversals. Where applicable, the Company may recover any amounts due by debiting your ZUS Balance.
  1. Single Account: You agree that only one (1) ZUS Balance account can be registered to a single individual, and that a mobile telephone number may only be associated with only one (1) ZUS Balance account.
  1. Refund: Except as required by applicable law, the ZUS Balance shall be non‑refundable and non‑redeemable for cash. In all other circumstances, any refund shall be subject to the sole discretion of the Company. For any queries, please contact our Customer Happiness Team by email at support@zuscoffee.com. 
  1. No interest: ZUS Balance is a pre-payment facility solely for the Company’s goods and services. It does not constitute a credit line, overdraft facility, or deposit account. The monetary value associated with ZUS Balance does not earn interest, dividends, or any other form of return, nor does it carry any statutory protection. The value associated with ZUS Balance is not insured or guaranteed by any person or entity.
  1. Error: The Company reserves the right to correct your ZUS Balance if it reasonably believes that a technical, clerical, billing or accounting error has occurred. If you have any questions regarding your transaction history or any correction, or if you dispute any transaction or correction applied to your ZUS Balance, please contact our Customer Happiness Team by email at support@zuscoffee.com. The Company will conduct an investigation, communicate the results, and correct any proven error promptly upon completion of the investigation.
  1. ZUS Gift Card: If you have received a ZUS Gift Card, please refer to the separate terms and conditions Link specifically applicable to the ZUS Gift Card. To the extent that such terms relate to the ZUS Gift Card, they shall prevail over the provisions of this Agreement. Save and except as aforesaid, these Terms and Conditions shall continue to apply to the Service and the Application. For clarity, ZUS Gift Card has its own terms and conditions. ZUS Gift Card are closed-loop prepaid vouchers, issued in fixed denominations, redeemable exclusively within ZUS, and are not redeemable for cash. They are not accepted by third-party merchants.
  1. Other Terms and Conditions: All reward benefits, points and/or any promotions offered by the Company are valid only within their stipulated periods and are subject to the specific terms and conditions governing such promotions. To the extent that those terms relate to the promotion, they shall prevail over the provisions of this Agreement. Save and except as aforesaid, these Terms and Conditions shall continue to apply to the Service and the Application.
  1. Deactivation: If the Application and/or your ZUS Balance is not used or is inactive for a period of not less than three (3) years from the date of your last transaction (including purchases and reload), the Application and/or your ZUS Balance shall be deemed dormant and is automatically deactivated. Upon deactivation, the Application and/or your ZUS Balance shall no longer be valid for any use, and any remaining amount in your ZUS Balance will be automatically forfeited and, under all circumstances, shall not be refunded to you. Notwithstanding the foregoing, you may withdraw your ZUS Balance at any time PRIOR TO deactivation, subject to these Terms and Conditions. If the Company reasonably believes that you are in breach (or at risk of breaching) these Terms and Conditions, the Company may immediately deactivate the Application and/or your ZUS Balance, whereupon you shall have no further right to use the Application and any remaining amount in the your ZUS Balance shall be forfeited.
  1. Anti-Money Laundering: You may be required to provide to the Company with such data and documentations as may be necessary to establish and verify your identity both at the time of subscribing and using the Application and on ongoing basis, in order to facilitate compliance with the provisions of Anti-Money Laundering, Anti-Terrorism Financing and Proceeds of Unlawful Activities Act 2001 (“AMLA”).
  1. Ongoing Monitoring and Compliance: You agree that the Company and its affiliates may use the data provided for the purposes of establishing your identity and implementing an ongoing monitoring program to ensure compliance with AMLA and any other applicable anti-money laundering or counter terrorism financing laws. You further agree that such data may be shared internally within the Company and its affiliates, with third-party service providers engaged by the Company, and may be transferred or reported to Bank Negara Malaysia and other regulators and/or law enforcement agencies as the Company deems appropriate.
  1. Indemnification: By agreeing to these Terms and Conditions and using the Service, you agree to defend, indemnify, and hold harmless the Company, its licensors and each such party’s parent organisations, subsidiaries, affiliates, officers, directors, members, employees, attorneys and agents from and against any and all claims, suits, damages, costs, lawsuits, fines, penalties, liabilities, expenses (including attorney’s fees) arising out of or in connection with (a) your use or misuse of the Service (including ZUS Balance) , the Software and/or the Application; (b) your violation of these Terms and Conditions and/or (c) your violation of any rights of a third party. The Company reserves the right to assume the exclusive defence and control of any matter otherwise subject to your indemnification, in which event you agree to cooperate fully in asserting any available defences. In the event of any third party’s claim that the Application or your possession and use of the Application infringes that third party’s intellectual property right, the Company shall be solely responsible for the investigation, defence, settlement and discharge of any such intellectual property infringement claim.
  1. No Warranties: The Company provides the Software, the Application, and the Service (including the ZUS Balance and ZUS Gift Card) to you on an “as is” basis, and your use thereof is at your own risk. To the fullest extent permitted by applicable law, the Company disclaims all warranties and conditions, whether express or implied, including (without limitation) any warranties or conditions that the Software, the Application, and the Service are: (i) merchantable or of satisfactory quality; (ii) timely, reliable, secure, or accurate; (iii) fit for a particular purpose or need; (iv) non-infringing or free of defects, errors, viruses, or other harmful components; (v) able to operate on an uninterrupted basis; (vi) compliant with all applicable laws. The Company further disclaims any warranty that your information transmitted in connection with the Application (including as part of the ZUS Balance or ZUS Gift Card) will be successfully, accurately, or securely transmitted. All such warranties and conditions are excluded to the maximum extent permitted under Malaysian law. The Company does not represent or warrant that: (i) the Service and/or the Application will meet your requirements or expectations; (ii) any stored data will be accurate or reliable; (iii) the quality of any products, services, information, or rewards purchased or obtained through the Application will meet your requirements or expectations; or (iv) errors or defects in the Application and/or the Software are absent or will be corrected.
  1. Liability Disclaimer: The Service, the Application and/or the Software may be subject to limitations, delays and other problems inherent in the use the internet and electronic communications, including (without limitation) issues arising from your device faulty, disconnected, out of range of mobile signals, or otherwise malfunctioning. The Company shall not be responsible for any delays, delivery failures, damages or losses resulting from such problems. To the fullest extent permitted by law, the Company shall not be liable for any claim, loss, damage, data loss, costs, or expenses incurred (whether direct, indirect, or consequential) arising from or in connection with your use of the Service, the Application, and/or the Software. Without limiting the generality of the foregoing, the Company shall not be liable for: (a) any loss of income, business, goodwill, or profits; (b) any unauthorized access to or alteration of the ZUS Balance or ZUS Gift Card; (c) any consequences of delay or error relating to the use of the ZUS Balance or ZUS Gift Card caused by circumstances beyond the Company’s control; (d) any loss or damage not caused by the Company’s breach of this Agreement or breach of a legal duty of care; (e) any loss or damage not reasonably foreseeable at the time this Agreement was entered into (loss or damage is “reasonably foreseeable” if, at that time, such loss was contemplated by both you and the Company); or (f) any loss or damage suffered as a result of your failure to take reasonable precautions against such loss or damage and/or your breach of this Agreement
  1. Notices: The Company may provide notice to you by general publication on the Application, its website, or official social media channels, by mobile messaging services, by electronic mail to your email address on records, by written communication sent by registered mail or pre-paid post to your address on record, with such notice deemed given immediately if published online, one (1) hour after transmission if sent by mobile messaging service or email, or forty-eight (48) hours after mailing or posting if sent by registered mail or pre-paid post; you may provide notice to the Company, deemed given only upon receipt, by letter sent via courier or registered mail to the contact details provided in the Application. 
  1. Taxes: You agree that this Agreement shall be subject to all prevailing statutory taxes, duties, fees, charges and/or costs, however denominated, as may be in force, together with any future taxes, duties, fees, charges, and/or costs that may be introduced at any time.
  1. Assignment: This Agreement as constituted by the Terms and Conditions and as modified from time to time, may not be assigned or transferred by you without the prior written approval of the Company. The Company may assign or transfer this Agreement without your consent. Any purported assignment or transfer by you in violation of this section shall be null and void.
  1. Governing Laws: This Agreement shall be governed by and construed in accordance the laws of Malaysia, without regard to any choice or conflicts of law provisions of any jurisdiction. Any disputes, actions, claims, or causes of action arising out of or in connection with these Terms and Conditions or the Service shall be submitted to the exclusive jurisdiction of the courts of Malaysia.
  1. Relationship: No joint venture, partnership, employment, or agency relationship exists between you, the Company, or any third-party provider as a result of these Terms and Conditions or use of the Service.
  1. Severability: If any provision of these Terms and Conditions is held to be invalid or unenforceable, such provision shall be struck, and the remaining provisions shall continue to be enforced to the fullest extent permitted by law. This applies, without limitation, to the governing law and jurisdiction provisions above.
  1. No waiver: The failure or delay of the Company to enforce any right or provision under these Terms and Conditions shall not constitute a waiver of such right or provision unless expressly acknowledged and agreed to in writing by the Company.
  1. Changes: The Company reserves the right, at its sole discretion, to change or modify these Terms and Conditions, including the terms and condition of the ZUS Balance, at any time. Continued use of the ZUS Balance following the posting of such changes or modifications shall constitute your acceptance of them.
  1. Complains, Enquiries, and Customer Support: If you have any questions regarding the Application and/or the Service (including the ZUS Balance), or if you dispute any transaction or correction, please contact our Customer Happiness Team by email at support@zuscoffee.com.

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